Police Communications Technician (Dispatcher)

Dispatcher
University of Colorado Denver - Aurora, Colorado

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Application Deadline:

Salary Information

Entry Level Salary:
$2,739.00 monthly
Top Pay:
$3,955.00 monthly

Job Description

***Applications are accepted electronically ONLY at **++www.cu.edu/cu-careers.*++

This full-time, state classified position is classified as either a Technician I (Police Communications Intern) or as a Police Communications Technician (Dispatcher), based on qualifications.

The position exists to receive emergent and non-emergent information via the telephone, radio, computer, alarms, printers, and in person contacts, which are dispatched to officers and other emergency personnel that may be needed and notifications made to the campus communities. This position operates dispatch equipment to include Computer Aided Dispatch; National and Colorado Crime Information Center computer; Computerized Network Video Recordings and live cameras; ID Access, door, and alarm computer; Fire Computer; E-911 Computer; University Police Radio; Aurora and Denver Police Radios; Hospital Radios; Mass Notification Systems; NOAA Weather Radio; Dictaphone Call-Check devices; Dictaphone Digital Recording Computer; Department Fax Machine; Department Copy Machine; TTY for the hearing impaired. The position also processes and maintains police records.

++Examples of Work Performed:++

SOFTWARE/EQUIPMENT/DATABASE OPERATIONS: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Operate various equipment on a daily basis (ex. phone, radio, computers, software programs, dispatch equipment, alarms, monitors, etc.), and report malfunctions to appropriate supervisor or personnel. TRAINING: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Train on dispatch duties and processes by practicing, drilling, reading material and attending classes. ACCESSING COLORADO AND NATIONAL CRIME INFORMATION CENTERS:Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Obtains, dispatches, enters, and cancels crime information on vehicles, persons, and property by using the computer to access the National and Colorado Crime Information Centers. RECORDS: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Processes, enters, maintains and distributes police records. Attention to detail skills and ability to verify accuracy in work is extremely important. MONITORING: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Monitors alarmed areas, fire systems, cameras other police agencies and weather conditions by viewing and listening to computers video monitors, printers and radios. DISPATCHING: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Dispatches officers/guards and other needed personnel by gathering information from the phone, radio, computers, alarms, and monitors.

Note: This is an essential services position. The incumbent is required to respond after hours during emergencies and report to work for regular assigned shifts during emergency campus closures.

Additional Information

***Applications are accepted electronically ONLY at **++www.cu.edu/cu-careers.*++

++Examples of Work Performed:++

SOFTWARE/EQUIPMENT/DATABASE OPERATIONS: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Operate various equipment on a daily basis (ex. phone, radio, computers, software programs, dispatch equipment, alarms, monitors, etc.), and report malfunctions to appropriate supervisor or personnel.

TRAINING: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Train on dispatch duties and processes by practicing, drilling, reading material and attending classes.

ACCESSING COLORADO AND NATIONAL CRIME INFORMATION CENTERS:Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Obtains, dispatches, enters, and cancels crime information on vehicles, persons, and property by using the computer to access the National and Colorado Crime Information Centers.

RECORDS: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Processes, enters, maintains and distributes police records. Attention to detail skills and ability to verify accuracy in work is extremely important.

MONITORING: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Monitors alarmed areas, fire systems, cameras other police agencies and weather conditions by viewing and listening to computers video monitors, printers and radios.

DISPATCHING: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Dispatches officers/guards and other needed personnel by gathering information from the phone, radio, computers, alarms, and monitors.

Note: This is an essential services position. The incumbent is required to respond after hours during emergencies and report to work for regular assigned shifts during emergency campus closures.

++Salary and Benefits:++

Hiring Salary Range for the Police Communication Intern (Technician I) is: $2,739 - $3,021 / month (non-negotiable)*

Hiring Salary Range for the Dispatcher (Police Communication Technician) is:

$3,586 - $3,955 / month (non-negotiable)*

*The salary offered is usually the minimum listed, however, a salary above the minimum may be offered for some hard to fill positions.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits.

Total Compensation Calculator: https://www.cu.edu/employee-services/total-compensation

***Applications are accepted electronically ONLY at **++www.cu.edu/cu-careers.*++

Special Instructions to Applicants: Classified Staff positions have specific application requirements: Submit all required documents indicated in this posting. Include a current email address as communication is electronic-based. Failure to complete a timely application may result in the rejection of your application. Applications MUST be completed in their entirety, including job title, duties, months and years employed, and hours per week worked as minimum experience is calculated on a 40 hour/week basis. Address qualifications, competencies and preferred qualifications in your application, as these along with previous work experience will be used to assess competencies. Answers will be verified against your application and may be checked with references. False information could lead to your removal from the hiring process. Click here to view Veteran and other General Information regarding Classified Staff positions. For those who meet minimum qualifications, the comparative analysis process will include one or all of the following: • CritiCall Test – an industry standard software simulation test that evaluates required competencies. • Preferred Qualifications Application Review - candidates will be evaluated and rated against the preferred qualifications based on information submitted within their application materials; candidates are not physically present for this portion of the comparative analysis. • Search Committee (Oral) Interview based on the job requirements, preferred qualifications and competencies listed in the listed in the posting. You will be notified via email if the comparative analysis process changes or includes additional assessment tools other than those listed above. posting. Application Materials Required: Cover Letter, Resume/CV, List of References Application Materials Instructions: NOTE: THIS IS AN OPEN-CONTINUOUS ANNOUNCEMENT which may be used to make multiple hires in the department. The eligible list for this recruitment will be periodically refreshed as positions become available, to maintain a current pool of interested candidates. Candidates will continue to be added to the same eligible list, thus, only one application per candidate is allowed. Please note that you may be contacted for multiple vacancies throughout the use of this posting. To apply, please submit the following materials to this posting: A cover letter and resume that specifically addresses the job requirements and outlines qualifications. Your resume MUST include job title, duties, months and years employed, and average hours per week worked as minimum experience is calculated on a 40 hour/week basis. Resumes are part of the comparative analysis (selection process) and will be used as part or all of the comparative analysis process to rank candidates.

Job Requirements

  • Age: 18
  • Education: High School
  • Experience: See description

***Applications are accepted electronically ONLY at **++www.cu.edu/cu-careers.*++

Police Communication Intern (Technician I) ++Minimum Qualifications:++ One year of experience as a receptionist,office administrator, and/or as a customer service representative.

Substitution: Appropriate education will substitute for the required experience on a year-for-year basis.

Dispatcher (Police Communications Technician) ++Minimum Qualifications:++ One year of experience in police radio/telephone communications equipment operations.

++Substitution:++ Successful completion of an authorized Communication Training Officer Program (or equivalent) may substitute for the year of required experience.

++Conditions of Employment:++

  • Must be willing and able to work long hours, various shifts, weekends, and holidays
  • Must be willing and able to provide off-hour phone contact information to be accessible during non-work hours in case of emergencies or to cover unscheduled staffing shortages
  • Must be willing to be sedentary, sitting for long periods of time
  • Must be willing and able to work in a confined work space
  • Must not be color blind
  • Must be willing and able to pass a Police Department Background Check which will include: Personnel History Questionnaire, Integrity Interview, Polygraph, Finger Print Check, Drug Screen, Credit/Civil Check, Criminal History, Driving Infractions Check, Reference Checks, and a post-conditional offer Psychological Evaluation.
  • In special circumstances, this position may be assigned to support the Police Division in a security role. Persons in this position must be able to perform moderate physical activity such as walking/standing for extended periods of time, walk up and down stairs of multiple story buildings.

Police Communication Intern (Technician I) ++Preferred Qualifications:++

  • Dispatching experience, of any kind, using radio/telephone/computer communications equipment
  • Experience accessing and utilizing computerized records management systems
  • Experience working in a police, security or law enforcement environment
  • Experience monitoring alarmed areas, fire systems, cameras, etc.
  • Bilingual or multilingual
  • Possession of an Associate’s degree or higher

**Dispatcher (Police Communications Technician) ** ++Preferred Qualifications:++

  • Experience in a higher education or health care facility environment
  • Experience accessing and utilizing Colorado and National Crime Information Center data (CCIC/NCIC)
  • Experience using ARMS (Automated Records Management System) or similar computerized law enforcement records management system
  • Experience monitoring alarmed areas, fire systems, cameras, etc.
  • Bilingual or multilingual
  • Possession of an Associate’s degree or higher

++Competencies / Knowledge Skills and Abilities:++

  • Exceptional computer skills, including internet experience and proficiency with MS Word, Excel, and Outlook; ARMS; CBI; CCIC/NCIC; C-CURE; CCTV; Rave; My Force; Fireworks; 911; TTY; Freedom; Kronos; RMS
  • Excellent interpersonal and customer service skills
  • Ability to effectively multi-task and prioritize levels of assistance needed
  • Strong ability to work well and maintain a positive attitude under pressure
  • Ability to work under pressure and make quick and accurate decisions
  • Comfortable working in a diverse community
  • Ability to communicate clearly and concisely, both orally and written
  • Detail oriented • Technical skills and experience specifically in a Police setting • Highly skilled in industry standard CritiCall Test factor areas: call summarization, character comparison, cross referencing, data entry, decision making, map reading, memory recall, prioritization, probability, and sentence clarity
  • Ability to perform moderate physical activity such as walking/standing for extended periods of time, and walking up and down stairs of multiple story buildings to support the Police Division in a security role as needed.

Special Instructions to Applicants: Classified Staff positions have specific application requirements: Submit all required documents indicated in this posting. Include a current email address as communication is electronic-based. Failure to complete a timely application may result in the rejection of your application. Applications MUST be completed in their entirety, including job title, duties, months and years employed, and hours per week worked as minimum experience is calculated on a 40 hour/week basis. Address qualifications, competencies and preferred qualifications in your application, as these along with previous work experience will be used to assess competencies. Answers will be verified against your application and may be checked with references. False information could lead to your removal from the hiring process. Click here to view Veteran and other General Information regarding Classified Staff positions. For those who meet minimum qualifications, the comparative analysis process will include one or all of the following: • CritiCall Test – an industry standard software simulation test that evaluates required competencies. • Preferred Qualifications Application Review - candidates will be evaluated and rated against the preferred qualifications based on information submitted within their application materials; candidates are not physically present for this portion of the comparative analysis. • Search Committee (Oral) Interview based on the job requirements, preferred qualifications and competencies listed in the listed in the posting. You will be notified via email if the comparative analysis process changes or includes additional assessment tools other than those listed above. posting.

Contact Informaton

Corey Childers

University of Colorado Denver
12454 East 19th Place Mail Stop F-409
Aurora, Colorado 80045
phone: (303) 724-7920

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