Public Safety Communication Operator
Carson City Sheriff's Office - Carson City, Nevada
- Application Deadline:
- Entry Level Salary:
- $38,584.42 annual
- Top Pay:
- $57,877.25 annual
This is a full-time, FLSA non-exempt position with the Carson City Sheriff's Office. Under general supervision, perform a variety of complex duties involved in the receipt and processing of emergency 9-1-1 and non-emergency calls; relay information between 9-1-1 callers and emergency personnel; dispatch emergency personnel and track activity in order to secure the safety of the emergency responder and the facts of the situation.
*** AN ELIGIBILITY LIST IS BEING ESTABLISHED WITH THIS RECRUITMENT. ALL CANDIDATES WHO APPLY FOR THIS POSITION WILL AUTOMATICALLY BE PLACED ON AN ELIGIBILITY LIST FOR SIX MONTHS, AND MAY BE CONSIDERED FOR ANY FUTURE VACANCIES WITHIN THAT TIME PERIOD. ***
_**RECRUITMENT PROCESS: **_The recruitment process for this position consists of the following steps: online skills test (CritiCall), online character assessment test (Assess Systems), phone screening, in-person verification of skills test (CritiCall), in-person interview, background check, Computer Voice Stress Analysis (CVSA), and drug screening. You may also have the opportunity to "sit-along" with a current P.S. Communications Operator to see what the job is really like. The performance in each step is reviewed, so applicants are not guaranteed to move forward to each step. Individuals who are invited to take the online skills test (CritiCall) can access a free online study guide here.
**Examples of Duties: **
- This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills. Receive and process emergency and non-emergency service calls from the public requesting law enforcement, fire department, Emergency Medical Services (EMS) or other county services; determine nature, location, and priority of incident; recall citizens as necessary.
- Enter incident reports into the computer system or appropriately refer citizen; input addresses, locations, citizen information, and other pertinent information; update or cancel events as needed; document errors.
- Transfer calls to appropriate agencies, as needed; answer calls from other agencies and take appropriate action as needed.
- Perform records checks for law enforcement and other authorized county personnel as needed.
- Document officer information on suspects; confirm, enter or validate warrants and previous arrests, update information as needed; advise affected personnel of information updates; run checks of guns, property, etc. or related items for wants and registrations.
- Verify and relay information between emergency responders, citizens and others as needed via telephone and mobile computer terminals.
- Maintain a variety of automated and manual logs, records and files related to dispatching activities. Perform a variety of record keeping, filing, indexing and other general clerical work; print messages from the computer screen as needed.
- Read, update, and remain current on pertinent Agency and Communications Division policies, procedures, rules, and regulations.
- Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
- Uses standard office equipment, including a computer, in the course of the work.
- Demonstrates courteous and cooperative behavior when interacting with the public and City staff; acts in a manner that promotes a harmonious and effective workplace environment.
CONDITIONS OF EMPLOYMENT:
- _All new employees will serve a probationary period of twelve (12) months. Such employees are not subject to the collective bargaining agreement and may be laid off or discharged during this period for any reason. _
- Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
- Any City employee may be required to stay at or return to work during emergencies to perform duties specific to this classification or to perform other duties as requested in an assigned response position. This may require working a non-traditional work schedule or working outside normal assigned duties during the incident and/or emergency.
- Employees will be required to successfully pass and maintain Emergency Medical Dispatch (EMD) certification, NCIC/NCJIS certification and CPR certification.
- New employees are required to submit to a fingerprint based background investigation which cost the new employee $52.75 and a drug/alcohol screen which costs $36.50. Employment is contingent upon passing the background and the drug/alcohol screen.
- Carson City participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant's Form I-9 to confirm work authorization. All candidates who are offered employment with Carson City must complete Section 1 of the Form I-9 along with the required proof of their right to work in the United States and proof of their identity prior to starting employment. Please be prepared to provide required documentation as soon as possible after the job offer is made. For additional information regarding acceptable documents for this purpose, please contact Human Resources at 775.887.2103 or go to the U.S. Citizenship and Immigration Services web page at www.ucis.gov.
- Carson City is an Equal Opportunity Employer.
- Age: n/a
- Education: High School Diploma or Equivalent
- Experience: One (1) year of public safety or customer service experience; OR an equivalent combination of education, training and experience as determined by Human Resources.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Experience: Equivalent to High School Diploma or GED; AND one (1) year of public safety or customer service experience; OR an equivalent combination of education, training and experience as determined by Human Resources.
REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:
- A valid driver's license.
Required Knowledge and Skills Knowledge of:
- Geographic features and directional information.
- Call screening techniques and phone etiquette.
- Standard office practices and procedures, including records management.
- Communicating effectively in oral and written forms.
- Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
- Multitasking skills.
- Work under pressure, exercise good judgment and make sound and timely decisions in emergency and non-emergency situations.
- Understand and follow oral and written instructions.
- Communicate clearly and concisely in writing during emergency and non-emergency situations.
- Recall, summarize, prioritize and categorize information.
- Effectively listening to, communicating with, and eliciting information from upset, emotional, mentally disturbed, irate, threatening individuals, including those under the influence of alcohol or drugs.
- Dealing successfully with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone.
SUPERVISION RECEIVED AND EXERCISED: Under General Supervision - Incumbents at this level are given assignments and objectives that are governed by specifically outlined work methods and a sequence of steps, which are explained in general terms. The responsibility for achieving the work objectives, however, rests with a superior. Immediate supervision is not consistent, but checks are integrated into work processes and/or reviews are frequent enough to ensure compliance with instructions.
PHYSICAL DEMANDS & WORKING ENVIRONMENT: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mobility to work in a typical office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 20 pounds; vision to read printed materials; and hearing and speech to communicate in person or over the telephone; work is subject to exposure to periods of intense stress.