Communications Supervisor

Dispatcher
City of Brevard - Brevard, North Carolina

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Application Deadline:

Salary Information

Entry Level Salary:
$2.00 annual

Job Description

POSITION AVAILABLE

Department: Police

Position: Communications Supervisor

Salary Range: $36,037.29 - $54,055.94

General Statement of Duties

An employee in this class supervises the work of the Police Telecommunications Officers. They are responsible for assuring 24/7 coverage of the telecommunications department. They are responsible for the accuracy of all Police records, maintaining all Police radios and computer software needs of the department, and monthly and yearly reports for the Department. This position will handle all social media for the Police department and will have contact with the public in highly stressful situations.

Distinguishing Features of the Class

The employee covers shifts for Police Telecommunications Officers as needed. Telecommunication Officers receive incoming routine and emergency police calls and dispatch proper personnel for assistance, and maintain contact with police units during patrol. Telecommunications Officers answer multiple lines and prioritize calls to dispatch them to achieve the quickest response to aid the public. Work involves frequent public contact assisting the public with directions and general information and requires tact, firmness and decisiveness in obtaining necessary information from people who are under extreme stress. Work also includes duties associated with records maintenance and serving as Terminal Activities Coordinator (TAC) with oversight of departmental use of the DCI terminal. The employee also directs recordkeeping activities for the department and compiles departmental statistics, and assists in maintenance of departmental software programs. Work is performed in accordance with departmental policy and State and Federal Law, supplemented with specific directions from sworn personnel. Work is often performed under stressful emergency conditions. Work is evaluated through observation, discussion and review of reports by the Police Chief and by the Shift Supervisors through feedback from officers in the field.

Essential Duties and Tasks

•Supervises Telecommunication Officers; schedules both full-time, part-time and relief employees and assures proper coverage of the department at all times.

•Participates in interviews and recommends hiring and disciplinary actions for Telecommunication Officers; provides input into performance evaluations.

•Reviews Telecommunication Officers actions in complaint or unusual situations and provides feedback when appropriate.

•Establishes and maintains operational policies; assures training and compliance with policies.

•Provides on the job training and assures proper training in dispatching and recordkeeping.

•Serves as Terminal Activity Coordinator (TAC) for the agency, validating usage of the DCI system and maintaining records of DCI system usage; assures proper certification and recertification of employees operating the DCI terminal; assures proper recordkeeping of terminal usage.

•Compiles monthly, quarterly and annual reports for the Chief on a variety of Police Department activities. • Assists in maintenance of departmental software programs on in-house and mobile units.

•Maintains records of traffic accidents in the TRACS system

•Researches and recommends new and revised communications equipment and systems for efficiency and effectiveness.

•Loads new software on departmental computers; runs virus updates; answers questions from employees about programs frequently used.

•Compiles statistics for reports for the Chief on a variety of Police Department activities; updates records software; provides data concerning crime for predictive reports.

•Works an assigned shift and provides telecommunications services receiving calls for 911 services and dispatching City Police Officers; maintains contact with Officers while in the field; operates DCI terminal and uses NCAWARE system; maintains database and logs concerning shift activities and calls dispatched.

Additional Job Duties Performs related duties as required.

Knowledge, Skills, and Abilities

•Thorough knowledge of the operation of a police communications system and related state and FCC regulations.

•Considerable knowledge of the geographic layout of the City, and the locations of streets, important buildings, and other landmarks.

•Considerable knowledge of the practices and procedures of the Police Department.

•Ability to maintain compliance with DCI requirements for agency licensing.

•Ability to accurately receive and transmit radio communications.

•Ability to assess people and situations, to apply sound judgment, to remain calm under stressful conditions, to perform several tasks simultaneously, and to elicit sufficient and essential information for dispatching and assisting field personnel.

•Ability to type and use a computer.

•Ability to speak clearly and distinctly.

•Ability to follow oral and written instructions.

•Ability to motivate, train and supervise employees.

•Must be a team player, self-motivated, quick learner, and detail orientated

Job Requirements

  • Age: 18
  • Education: Associates
  • Experience: 2 years

Physical Requirements

•Must be able to physically perform the basic life operational functions of reaching, pushing, pulling, lifting, fingering, talking, hearing, and perform repetitive motions.

•Must be able to perform light work exerting up to 20 pounds of force occasionally, and 10 pounds of force frequently. •Must possess the visual acuity to perform extensive reading and recordkeeping and do computer terminal work using multiple screens.

Desirable Education and Experience

Graduation from a two year college with a degree in business, electronics or related field and considerable related telecommunications experience, preferably including supervisory work; or an equivalent combination of training and experience.

Special Requirement

DCI certification

Contact Informaton

Jessica Pomerleau

City of Brevard
Brevard, North Carolina 28712
phone: 828-885-5611

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