Communications/Records Technician

Dispatcher
City of Newcastle - Newcastle, Wyoming

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Application Deadline:

Salary Information

Entry Level Salary:
$14.05 hourly
Academy Graduate:
$14.55 hourly
Top Pay:
$16.55 hourly

Job Description

The person in this posistion is responsible for answering incoming phone calls, ascertaining the nature and location of problems, dispatches necessary personnel and equipment according to established procedures, refers callers or information to the proper agency, transfers to the proper person or takes messages and disperses same to proper personnel.

Receives and dispatches general and emergency information to Law Enforcement personnel by means of two-way radio. Monitors as priority radio traffic and pages for multiple agencies including Law Enforcement, Medical Services, Fire Departments, City Crews, County Maintenance, and Other agencies as required.

Maintains a typed log of radio and phone communcations concerning the location of personnel and equipment. Enters the proper information into the computer to ensure the officer has the information needed to complete his/her reports. Inputs data to standard office and department forms, both manual and automated: makes simple postings to various reports; compiles and tabulates data. Fills out report sheets for all calls involving the fire departments and EMD calls. Maintains records of any criminal history information obtained through teletypes or local computers. Maintains records and filing systems. records and files citations, assigns case numbers to incidents and maintains report files.

As a certified operator, utilize WCJIN and NCIC criminal data information systems. Enters warrants into the Wyoming Warrants or NCIC warrant system. Enters all Exparte and full protection orders. Is able to enter and remove NCIC entries as required. Follows, Department, WCJIN and NCIC policies governing the systems and the information received from the systems.

Monitors doors, intercoms, and cameras as able through out the Law Enforcement Center, reporting any suspicious activity to the Detention Officer. Perform public contact work in the Law Enforcement Center answering inquiries, providing information, and taking appropriate action as needed for complaints, and requests for services at all levels to include emergencies.

Types interviews as generated. Complete all necessary paperwork for the City and County Attorneys, Circuit Court, City Court, Weston County Detention Center, and the arresting Officer following issuance of citations or arrests.

Additional Information

Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

May be required to attend additional training to improve proficiency in their Job performance.

Work shifts to include evenings, nights, weekends, and holidays as well as be called in to assist the on duty dispatcher or cover a shift as needed to include overtime.

Maintains the dispatch center work area and equipment in clear and working condition.

Must send in application that is located at www.newcastlewyoming.org under the Police Department Tab. Applications can be sent electronically or by mail.

Additional pay increases may follow if applicant has a college degree pertaining to law enforcement.

Insurance premiums are 100% covered through the city with a low premium paid by the employee for vision insurance (optional). The city offers a life insurance policy that is optional, for $8.00 a pay period which is every 2 weeks.

Job Requirements

  • Age: 21
  • Education: High School Diploma or Equivelant
  • Experience: None Required

Depending of the level of experience, may attend training as required per Wyoming Peace Officers Standards and Training Commission and the Newcastle Police Department to obtain/maintain both EMD Certification and Dispatch Certifications.

Must be able to pass a physical exam, a psycological evaluation, and a background check

Must be able to type 40 wpm, pass a spelling test, and a mutlti-tasking test.

Must complete and FTO program which, on average is 23 weeks. May be shorter depending on knowledge and experience.

Must have a working knowledge of computers and electronic data processing, working knowledge of modern office practices and procedures; some skill in operation of the listed tools and equipment. Ability to effectively meet and deal with the public; ability to communicate effectively verbally and in writing, ability to handle stressful situations. Ability to establish and maintain effective working relationships with subordinates, peers, and supervisors. Ability to follow verbal and written instructions. Ability to learn the geography of the City and the county, as well as surrounding areas dependant upon our Dispatch Center through 911. Receive calls fro mthe public concerning emergencies or crimes. Operate radio/telephone equipment. Requres basic computer skills, multi-tasking abilities. Must have respect for confidentiality laws.

Contact Informaton

Melissa Stubbs

City of Newcastle
25 N. Sumner
Newcastle, Wyoming 82701
phone: 1-307-746-4486

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