Public Safety Telecommunicator (Police/Fire/EMS Dispatcher/9-1-1 Call Taker)

Richardson Police Department - Richardson, Texas

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Application Deadline:

Salary Information

Entry Level Salary:
$37,608.00 annual
$41,472.00 annual
Top Pay:
$61,644.00 annual

Job Description

Do you have what it takes to be the voice behind the radio; to be the unseen hero? It takes a special person to turn a phone line into a lifeline.

Join a “Higher Caliber” team of employees dedicated to providing the highest standard of professional communication service to citizens and public safety personnel through timely and accurate incident response. The Communication Center operates 24/7/365 and answers over 240,000 citizen calls a year. The Richardson Police Department offers great benefits and compensation opportunities in a professional public safety organization with a history dedicated to excellence and quality of service to our citizens.

You MUST APPLY online at:

Below are some important roles a Public Safety Telecommunicator plays:

  • receive requests for police, fire, and emergency medical services

  • dispatch and deploy public safety units and notify other support services

  • provide pre-arrival emergency medical instructions

  • operate various telecommunications equipment

  • prepare reports and maintain files

  • perform other related duties as required


  • $3134 to $5137 monthly.

  • We pay for all training and certifications to be obtained

What we offer;

  • Tuition Reimbursement

  • TMRS Retirement Plan (2 to 1 match)

  • 160 Vacation Hour Accrual

  • 9 Paid Holidays

  • Unlimited Sick Leave Accumulation

  • Foreign Language Pay

  • Certification Pay

  • Physical Fitness Pay

  • Medical, Dental, Vision

  • New Police Headquarters and Communications Center to be completed in Fall, 2019

  • And more...

Basic Job Requirements:

  • High school diploma or GED

  • Valid driver's license

  • U.S. Citizenship

  • Must complete a computer-based exam with an overall score of 80% and typing speed of 45 words per minute.

  • At least 2 years of recent work history in a customer service environment, or a Bachelor or Associate degree, or 1 year of recent training with an accredited learning institution in computer operation and data entry.

  • Multi-line telephone experience and direct computer entry is preferred.

  • Must have acceptable working knowledge of computer operations, stressing accuracy and speed.

Lateral Entry Program for experienced dispatchers

  • Licensed dispatchers with a minimum of two years experience and with a break in service of no more than 12 months prior to the date of application

  • Lateral Entry Dispatcher - $41,472

  • Completion of all training & 6 month probation - $43,548

  • Top Pay - $61,644 (annual salary increases are based on merit and applied on the employee anniversary date)

  • Dispatchers certified in other states will be considered on a case by case basis.

Job Requirements

  • Age: 18
  • Education: HS Diploma or GED
  • Experience: 2 years recent work history or Associates Degree or Bachelor's Degree

Contact Informaton

Mike Knabel

Richardson Police Department
140 N Greenville
Richardson, Texas 75081-6006
phone: 972-744-4845

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