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Police Communications Specialist

Washington Area Transit Authority - Washington, District of Columbia

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Application Deadline:

Salary Information

Entry Level Salary:
$41,736.00 annual

Job Description

SUMMARY: This is responsible technical and administrative police communications work. Employee in this class is responsible for receiving, processing and coordinating radio and telephone communications between the Authority's central police dispatch operation and Metro Transit Police units. Employee is also responsible for coordinating with jurisdictional police and fire departments and for making appropriate decisions during periods of stress. Employee has latitude for independent judgment and action within established guidelines. Employee is supervised and evaluated by the Transit Police Commander so assigned. DUTIES: Maintains two-way radio communications with police supervisors and officers on duty in trains or stations, or in radio-equipped police vehicles; responds to law enforcement inquiries from the field and advises Transit Police units and others as necessary of applicable procedures and regulations. Maintains accurate mobile and foot patrol units' locations. Dispatches mobile and foot patrol units from one area to another to provide adequate protection and response to alarms or emergency conditions on Metro vehicles and facilities. Operates communications console equipment, computer aided dispatch system, and telephones to expedite a variety of emergency and complaint calls from the public for assistance; utilizes a variety of telephone services, wired and wireless, to impart or receive police information; operate mutual aid radio systems including the Police Mutual Aid Radio System (PMARS) and the Metropolitan Interoperability Radio System (MIRS) as needed. Receives complaints and emergency calls; determines if transit or jurisdictional police response is required, if fire department services are needed, if police action is not warranted or authorized, etc.; queries callers to ascertain specific and vital details of a situation in a timely manner; maintains contact with appropriate jurisdictional police agencies. Conducts police computerized information systems queries, confirmations and entries utilizing systems such as the Washington Area Law Enforcement System (WALES), the Maryland Interagency Law Enforcement System (MILES), and the Virginia Criminal Interstate Network (VCIN), and their associated local networks. Produces typewritten materials and maintains up-to-date files of various operating records; completes daily report of Transit Police operations; documents communications received and actions taken or recommended; maintains live audio recordings of radio and telephone communications, and produces tape recordings for court, investigative, or training purposes. Monitors and operates central closed circuit television (CCTV) or digital video recorder systems to view video feeds from the Metrorail stations, Metrobuses, or other WMATA facility. Operate, acknowledge, and ensure appropriate response to electronic security system alarms on Authority properties. Perform paging duties as required utilizing a WMATA owned paging system or leased service through different carriers. May be required to work variable shifts as needed, at times during inclement weather, and when necessary, work extended tours of duty without notice.

Additional Information

MAJOR, KNOWLEDGE, SKILLS, AND ABILITIES: Considerable knowledge of, or the ability to attain a comprehensive geographic knowledge of, the Washington Metropolitan Area. Skill in computer applications including CAD and radio computer processing and dispatch communications systems (e.g. NCIC, WALES, MILES, VCIN, andNLETS). Considerable skill in communication to exchange information with officers and officials, supervisors, Co-workers, jurisdictional police and fire agencies, and others to include legal settings. Skill in interpersonal relations to establish and maintain effective working relationships and deal with others in a customer-oriented, business-like manner. Considerable written communications skills (e.g. grammar, vocabulary, spelling and punctuation) to prepare reports and document actions. Ability to work under pressure, make decisions and take appropriate action in otherwise stressful situations. MINIMUM QUALIFICATIONS AND EXPERIENCE: Graduation from high school or possession of a high school equivalency certificate (GED). At least 21 years of age on the date of appointment, US Citizenship, and have never been convicted of a felony or serious misdemeanor. Experience in technical administrative support and public contact work including at least two years of experience in a police dispatch environment demonstrating some knowledge of police procedures and regulations. Applicant must be knowledgeable of the Washington Area Law Enforcement System (WALES) and the Maryland Interagency Law Enforcement System (MILES) computer terminal. Experience working in a large-scale public or private sector transportation and/or transit organization may be considered in lieu of education if the candidate can effectively demonstrate progressively responsible experience in a police dispatch environment demonstrating some knowledge of police procedures and regulations. The candidate should possess the ability to satisfactorily complete the medical examination for this position. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodation. MEDICAL GROUP: Ability to satisfactorily complete the medical examinations for this job. The incumbent must be able to perform the essential functions of this job with or without reasonable accommodation(s). Successful completion of the security and background investigation for this position.

Job Requirements

  • Age: 21
  • Education: High School/GED
  • Experience: 2 years

Contact Informaton

Chezda Jones

Washington Area Transit Authority
600 Fifth Street, NW
Washington, District of Columbia 20001
phone: (202) 962-1222

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