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Communications Officer

Civilian
South East Regional Emergency Services Authority - Roseville, Michigan

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Application Deadline:

Salary Information

Entry Level Salary:
$19.04 hourly
Top Pay:
$22.71 hourly

Job Description

Responds to both emergency and non-emergency services inquiries and disseminates information to the appropriate public agency. DESIRABLE QUALIFICATIONS: Knowledge of geography of the Service Area Ability to demonstrate responsibility by receiving, assimilating, and recording information accurately and to respond correctly and efficiently Ability to act with tact and impartiality both internally and externally Ability to be obedient through oral and written instructions Ability to exhibit imagination, initiative and discernment in problem-solving. Ability to maintain a virtuous life. Ability to demonstrate humility and diligence in day to day operations. Current CPR, First Aid Certification Ability to demonstrate dependability by fulfilling what is consented to do, even if it means unexpected sacrifice. Must possess the ability to serve both the public and co-workers with humility and co-actively. AN EMPLOYEE IN THIS CLASSIFICATION, UPON APPOINTMENT, MUST HAVE THE FOLLOWING TRAINING AND EXPERIENCE: Minimum Qualifications: Ability to communicate effectively with the appropriate emergency services agency without hesitations. Ability to speak and hear the English language clearly and distinctly. Ability to remain calm and communicate with emotional persons and elicit the proper information from them Ability to maintain accurate records and reports. Ability to pass standard medical exam within normal parameters, specifically with regard to the listed job functions Reasonable related work experience, which would indicate dependability, maturity and the ability to exercise good judgment. Proven ability to use computers with demonstrated speed (25wpm) and accuracy in data entry. Special Requirements Must be 18 years of age or older Must be able to successfully pass an extensive Background check Must successfully complete CTO training after hire date Must have dependable transportation methods Must be willing to work rotating shifts, weekends and holidays Must be capable of learning and performing all LEIN and NCIC computer functions. Must meet all LEIN and NCIC security requirements as a terminal operator. Must successfully pass Emergency Medical Dispatch certification class Must be able to travel to out of area to attend State required minimum training standards certification courses TYPICAL EXAMPLES OF WORK: (An employee in this classification may be called upon to perform the following tasks which are illustrative and not exhaustive in nature.) Receives telephone and radio calls for emergency services. Disseminates emergency information to First Responders in a calm, collective manner Records information on a computer while talking on the phone and/or radio Must be able to sit for long periods of time Monitors the emergency radio frequencies of public agencies including a civil defense Transmits information to police, fire, EMS vehicles concerning wanted persons, stolen vehicles, hazardous street conditions, Fires and medical emergencies along with other important information Controls operation of roadblock and major emergency plans and maintains files. Maintains control of all calls received and transmissions made on radio telephones. Maintains street locations, emergency phone numbers, and other pertinent records Instructs new personnel on the use of communication equipment

Job Requirements

  • Age: 18
  • Education: High School dipolma or GED
  • Experience: none
Applicants must pass a comprehensive police background check. Public Safety Dispatching experience preferred but not necessary. Applicant must be able to type 35 wpm, and present a valid high school diploma or GED. Applicant must have a valid driver’s license.

Contact Informaton

Mark Johnson

South East Regional Emergency Services Authority
18961 Common Rd
Roseville, Michigan 48066
phone: (586) 777-6700

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