Responds to both emergency and non-emergency services inquiries and disseminates information to the appropriate
Knowledge of geography of the Service Area
Ability to demonstrate responsibility by receiving, assimilating, and recording information accurately and to respond
correctly and efficiently
Ability to act with tact and impartiality both internally and externally
Ability to be obedient through oral and written instructions
Ability to exhibit imagination, initiative and discernment in problem-solving.
Ability to maintain a virtuous life.
Ability to demonstrate humility and diligence in day to day operations.
Current CPR, First Aid Certification
Ability to demonstrate dependability by fulfilling what is consented to do, even if it means unexpected sacrifice.
Must possess the ability to serve both the public and co-workers with humility and co-actively.
AN EMPLOYEE IN THIS CLASSIFICATION, UPON APPOINTMENT, MUST HAVE THE FOLLOWING TRAINING
Ability to communicate effectively with the appropriate emergency services agency without hesitations.
Ability to speak and hear the English language clearly and distinctly.
Ability to remain calm and communicate with emotional persons and elicit the proper information from them
Ability to maintain accurate records and reports.
Ability to pass standard medical exam within normal parameters, specifically with regard to the listed job functions
Reasonable related work experience, which would indicate dependability, maturity and the ability to exercise good
Proven ability to use computers with demonstrated speed (25wpm) and accuracy in data entry.
Must be 18 years of age or older
Must be able to successfully pass an extensive Background check
Must successfully complete CTO training after hire date
Must have dependable transportation methods
Must be willing to work rotating shifts, weekends and holidays
Must be capable of learning and performing all LEIN and NCIC computer functions.
Must meet all LEIN and NCIC security requirements as a terminal operator.
Must successfully pass Emergency Medical Dispatch certification class
Must be able to travel to out of area to attend State required minimum training standards certification courses
TYPICAL EXAMPLES OF WORK: (An employee in this classification may be called upon to perform the
following tasks which are illustrative and not exhaustive in nature.)
Receives telephone and radio calls for emergency services.
Disseminates emergency information to First Responders in a calm, collective manner
Records information on a computer while talking on the phone and/or radio
Must be able to sit for long periods of time
Monitors the emergency radio frequencies of public agencies including a civil defense
Transmits information to police, fire, EMS vehicles concerning wanted persons, stolen vehicles, hazardous street
conditions, Fires and medical emergencies along with other important information
Controls operation of roadblock and major emergency plans and maintains files.
Maintains control of all calls received and transmissions made on radio telephones.
Maintains street locations, emergency phone numbers, and other pertinent records Instructs new personnel on the use of communication equipment
- Age: 18
- Education: High School dipolma or GED
- Experience: none
Applicants must pass a comprehensive police background check. Public Safety Dispatching experience preferred but not necessary. Applicant must be able to type 35 wpm, and present a valid high school diploma or GED. Applicant must have a valid driver’s license.
South East Regional Emergency Services Authority
18961 Common Rd
Roseville, Michigan 48066
phone: (586) 777-6700