Telecommunicator II (Dispatcher)

Civilian
Oregon State Police - Salem, Oregon

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Application Deadline:

Salary Information

Entry Level Salary:
$3,138.00 monthly

Job Description

This is a permanent full-time position with the Department of State Police, Southern Command Center in Central Point. This recruitment will be used to establish a list of qualified applicants and may be used to fill future openings. Applicants who meet the minimum qualifications for the Telecommunicator 1 may be considered for a developmental program until they meet the minimum qualifications for the Telecommunicator 2 classification. Pay would be at the TC1 level until MQ’s are met. Persons hired into these positions will be required to serve a 12-month trial service period in each classification and will be represented by the Oregon State Police Officer Association Union. Applicants will be subject to both a Computerized Criminal History and Driver and Motor Vehicle Services check as well as a thorough background investigation. Adverse background data may be grounds for immediate disqualification. Criminal Records. No Telecommunicator shall have been convicted:
  • In this state or any other jurisdiction, of a crime designated under the law where the conviction occurred as being punishable as a felony or as a crime for which a maximum term of imprisonment of more than one (1) year may be imposed;
  • Of violating any law involving the unlawful use, possession, delivery, or manufacture of a controlled substance, narcotic, or dangerous drug.
Applicants will need to demonstrate the ability to read and write at the 12th grade level as part of the selection process. An appointment to this position would be contingent upon successful completion of a Physical Examination. Agency Overview. We are the provider of Premier Public Safety Services for Oregon each and every day. Our mission is to enhance the livability and safety for the State of Oregon by protecting the people, property, and natural resources of the State. The OSP workforce is comprised of more than 1,200 sworn and professional staff in the areas of patrol, criminal investigation, forensic services, medical examiner, state fire marshal, gaming regulation, fish and wildlife regulation, public safety communications, and information management with a biennial budget of approximately $332 million total funds.

Additional Information

The State Police Telecommunicator 2, as part of a statewide network, is responsible for communication coordination between field officer, local and county law enforcement and emergency services, State agencies, and the public within a large geographic area encompassing multiple counties, cities, and towns. In addition, the duties are supportive of the State Police teletype network, computer-assisted dispatch, the statewide and nationwide networks, and their included data bases. Major duties include, but are not limited to:
  • Receives radio requests using multiple radio frequencies involving police, highway, and other emergency services for wanted/missing persons, stolen property, stolen vehicles, vehicle registration and driver's license information; obtains and transmits information to officers; accurately logs information and requests on Department computer assisted dispatch system;
  • Performs inquires and interprets information from the Law Enforcement Data Systems (LEDS), DMV, National Crime Information Center (NCIC), and National Law Enforcement Teletype System; uses this information with its interface with the computer assisted dispatch system; disseminates law enforcement information; makes data entries; sends and receives messages nationwide;
  • Directly receives or through the computer assisted dispatch notification by Telecommunicator 1 incoming telephone reports of accidents, complaints, criminal activities, and calls for general police assistance and records them into the Department's computer assisted dispatch system with 100% accuracy. Uses codes, maps, and other resources to route information; and
  • Responds to telephone questions on traffic, criminal, and fish and game laws; provides general telephone information to the public.
Working Conditions: Works in an area with moderate noise levels caused by equipment and radio transmissions; is restricted to workstation for long periods, sometimes in a close work area; may be required to work extended work hours due to emergency situations or increased workload (temporary); the dispatch center is a 24 hour a day, 365 day a year operation. The shifts vary from day, swing and night depending on the assigned or bid shift based upon seniority; required to work weekends and holidays; and required to work during inclement weather conditions and during natural disasters.

Job Requirements

  • Age: : 18
  • Education: : High School Diploma
  • Experience: : see job description for requirements
MINIMUM QUALIFICATIONS Your PD100 application form will be reviewed to verify that you meet the qualifications stated in this section. To receive credit, your application form must clearly show that you have: Telecommunicator II
  • Six months of public safety dispatching experience (such as State Police Telecommunicator 1, public safety call taker, public safety dispatcher, etc.); OR
  • One year experience in a dispatch position requiring the simultaneous use of radio or telephone and computer; OR
  • One year of experience in law enforcement as a Police Cadet, reserve police officer, or police officer; OR
  • Successful completion of a certified emergency communication course; AND
  • Keyboarding (typing) speed of at least 35 words per minute; AND
  • High School diploma or successful completion of the General Educational Development (GED) Test.
Telecommunicator I
  • One year of public contact experience (such as public service representative, salesperson, receptionist, etc.) which included answering questions and gathering, relaying, and/or providing information to others OR
  • successful completion of a certified emergency communication course; AND
  • Keyboarding (typing) speed of at least 35 words per minute; AND
  • High School diploma or successful completion of the General Educational Development (GED) Test.
If your application does not clearly show how you meet the minimum qualifications, your application will be rejected. Example: Telecommunicator 2 requirement of simultaneous use of radio or telephone and computer, if you are relying on this to qualify, your application must show that you have the simultaneous use otherwise your application will be rejected. REQUIRED SKILLS TESTING (At time of interview)
  • Typing test
  • CritiCall (tests for critical skills and abilities needed to perform job)
  • Provide copy of High School transcripts, diploma or GED.
  • You must live within 45 minutes from worksite.
TO APPLY: For more information about Oregon State Police visit: egov.oregon.gov/OSP/

Contact Informaton

Charlotte Johnson

Oregon State Police
255 Capitol Street NE, 4th Flr
Salem, Oregon 97305
phone: 503-934-0252

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