Public Safety Dispatcher (Police)

Civilian
Tucson Police Department - Tucson, Arizona

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Application Deadline:

Salary Information

Entry Level Salary:
$15.32 hourly

Job Description

PUBLIC SAFETY DISPATCHER ~Tucson Police Department~ Salary Range: $15.32 - $23.84 Hourly ~Starting pay $15.32~ Plus shift differential pay of $1.00 per hour for time worked between 6:00 p.m. and 6:00 a.m. There have been significant changes to our recruitment process so please read this bulletin in its entirety. You are highly encouraged to print this bulletin because it contains important testing dates and information that you will need to refer to later. STOP AND PLEASE READ You must ensure that you complete the following by the application deadline in order to be given full consideration in this recruitment process:
  • Step 1: Completed on-line application with Human Resources by the closing date December 30, 2013 which includes the following; your personal information in your profile, education and employment history, and completed supplemental questions.
  • Step 2: Completed Non-Sworn Questionnaire downloaded and sent to TPD Backgrounds by the closing date on December 30, 2013. Please refer to Non-Sworn Questionnaire Instructions as noted below.
  • Failure to complete steps 1 and 2 as indicated above will result in an incomplete application and removal from this recruitment process.
AS THE EMPLOYER OF CHOICE FOR SOUTHERN ARIZONA, WE OFFER Excellent Benefits, a Retirement Plan and AN OUTSTANDING WORKING ENVIRONMENT! The Tucson Police Department currently has multiple vacancies for Public Safety Dispatcher within the Communications Division. The Public Safety Dispatcher position involves skilled radio communications that includes dispatching emergency and non-emergency calls for service. It requires the dispatcher to relay critical information via a radio system to public safety personnel who are dispatched on calls for service. This position also evaluates, triages, and then disseminates information to public safety personnel in addition to keeping track of their location and welfare. It also requires the dispatcher to access and enter computer information according to established polices and procedures. Extensive keyboarding and multi-tasking abilities are essential. While this is an exciting opportunity to work for the Tucson Police Department, please consider the following job elements before applying: Successful performers in this position prefer a fast-paced, energetic environment and a job that requires extreme attention to detail. They are able to prioritize assignments quickly and readily adapt to changing circumstances. They accept a shift work position knowing the schedule may be quite different from that of relatives and friends - while at the same time learning to appreciate and take advantage of what a shift work lifestyle has to offer.
  • Intensive training period requires study of written procedures as well as hands-on training experience. Probationary period is 18 months.
  • Requires the ability to evaluate verbal and written data quickly and respond calmly to stressful situations
  • Rotating work schedules are required. Four 10-hour shifts per week, with 3 days off. Overtime work will be required as necessary.
  • Shift examples are 7 am to 5 pm, 5 pm to 3 am, and 9 pm to 7 am. Shift work is based on seniority and includes evenings, nights, Saturdays, Sundays, and holidays.
  • Stressful and fast-paced work which requires the ability to adjust quickly to changing job assignments and to maintain confidentiality

Additionan Information

WHAT IT TAKES It will take high ethical standards, integrity, leadership, courage, and a team effort to become a City of Tucson Police Public Safety Dispatcher. This career demands individuals to be mature and have personal responsibility that is in line with TPD's values and code of ethics. The following minimum requirements are required:
  • High School Diploma or GED
  • Ability to type 45 Words Per Minute Net (WPMN)
  • No felony convictions or drug abuse
  • Experience in multi-tasking, customer service, typing, and dispatching is preferred
  • Ability to speak Spanish is desirable
> ACCEPTING ONLINE APPLICATIONS FROM DECEMBER 1 - 30, 2013 APPLICATION PROCEDURES In order to apply, you must register to apply online if you have not already done so. If you are new to the City of Tucson job site, an online guide is available by clicking on "Employment Application Frequently Asked Questions" on the main employment page. After you have registered, log-in and click View Job Openings and apply for this position. The bottom left hand portion of each step will contain a link to Proceed to next step.
  • Step 1: Add or Update your Personal information
  • Step 2: Add or Update your Education Information
  • Step 3: Add or Update your Employment Information
  • Step 4: Complete the Supplemental Questions
Click on "Submit Application" when you are finished and ready to submit your application. Applications that do not contain complete education, work experience, complete responses to all supplemental questions, and a properly submitted non-sworn questionnaire will not receive further consideration and will be deemed as an incomplete application. Examination results and current status will be communicated by email so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly. NON-SWORN QUESTIONNAIRE INSTRUCTIONS
  1. Once you have applied using the City's online application process, you must then complete AND return Non-Sworn Questionnaire. Please be forthright and fully disclose all relevant information on your Non-Sworn Questionnaire. Any discrepancies and omissions will be uncovered during an exhaustive background investigation and polygraph examination, so it is not in your best interest to be less than truthful on your Non-Sworn Questionnaire.
  2. This questionnaire is a fillable MS Word Document and may be accessed by clicking the above link or by copying the following address into your browser. Please allow a few seconds for the file to download: Non-Sworn Questionnaire THE ONLY METHOD which you may return your completed questionnaire IS BY EMAIL as a MS Word attachment to: TPDBackgrounds@tucsonaz.gov It is highly recommended that you utilize the "Save As" function and save a copy to your local disk prior to emailing. Your questionnaire must be saved as a MS Word Doc (.doc) in version XP or earlier (do not use Vista). Please use "PSD 1213" as your email subject line.
  3. Questionnaires from all applicants who have successfully applied must be received by the Tucson Police Department by midnight (Tucson time) on December 30, 2013. Failure to properly complete an application or submit the questionnaire by the established deadline will result in your removal from this recruitment process. Questionnaires received from applicants who did not properly apply online or who do not meet the minimum qualifications will not be considered.
  4. You will need to type your responses onto this document and email it to TPD as an attachment. Please ensure you complete all the questions. For responses involving a yes/no box, simply place a capital X in front of the applicable response. Do not worry about signing the form prior to submitting.
  5. One of the fundamental requirements of working in law enforcement is the ability of an individual to adhere to and demonstrate the highest legal and ethical standards. Unfortunately, it is our experience that a number of applicants in each hiring process will fail due to material omissions or untruthfulness when completing their questionnaire and subsequent background information. If you are untruthful, dishonest, knowingly omit, falsify, conceal or obscure required information during any part of the application and hiring process, you will be PERMANENTLY DISQUALIFIED from ever being employed by the Tucson Police Department in ANY capacity.

Job Requirements

  • Age: : 18
  • Education: : High School Diploma or GED
  • Experience: : none required
WHAT HAPPENS NEXT Applicants who submitted a complete application, met the minimum qualifications and successfully complete the non-sworn questionnaire will receive an email notification on January 17, 2014 by the close of business with the results and given a formal invitation to the practical assessment.
  1. Practical Assessment. The practical assessment will take place the week of January 27, 2014. This assessment will consist of two parts performed on the same day. Part One is an AUDIO typing test which measures the ability to hear and quickly enter accurate information. Part Two utilizes computer software to simulate a public safety communications environment. Applicants must successfully pass Part One in order to continue with Part Two. Candidates will be notified of their scores pass or fail after the completion of testing that day. Candidates that receive a passing score will be scheduled for oral board interviews.
  2. Oral Board interviews. Those candidates who pass the practical assessment will be scheduled for oral board interviews and will receive their time slot following the completion of their practical assessment. Interviews are scheduled for the week of February 3, 2014. Applicants passing the Oral Board interview will be placed on a Civil Service Employment List for consideration by TPD. An applicant's ranking on the Employment List will be based on their final score which will be calculated as 5% of the rating for Training and Experience (Supplemental Questionnaire responses), 55% of the rating for the Practical Assessment, and 40% of the rating for the Oral Board interview.
Candidates placed on the Employment List will be subject to the following:
  • An extensive background investigation, including local, state and national criminal and fingerprint checks.
  • A polygraph examination to verify information you have supplied during the process.
Selected candidates will receive a conditional job offer and must successfully pass pre-employment medical testing to include an audio exam, drug screen and psychological evaluations. Veterans, Native American, or Disability preference points will be added to the achieved score for those that are placed on the Civil Service Employment List. If you qualify for Veteran or Native American preference points as outlined in your Employment Profile, you must submit your documentation at the time of the Written Examination. Copies of DD 214s must reflect a characterization of HONORABLE and separated from more than six months of active duty in order to qualify for the preference points. Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from text and check your email account regularly. Failure to respond or follow instructions will result in disqualification. Do not send reply emails to jobs@tucsonaz.gov, as this is only for outbound notifications. All email inquiries should be directed to one of the individuals listed below. Malena Carreon HR Technician (520) 837-4165 (or) E-mail: Malena.Carreon@tucsonaz.gov Shennendoah Rogers Lead HR Analyst (520) 837-4161 (or) E-mail: Shennendoah.Rogers@tucsonaz.gov

Contact Informaton

Liz Skeenes

Tucson Police Department
270 S. Stone Ave
Tucson, Arizona 85701
phone: 520-791-2677

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