Duties may include, but are not limited to the following:
Communications Officer works directly under the supervision of a Communications Supervisor with the authority of the Patrol Division Shift Supervisor on duty. Communication Officer is trained by a Communications Training Officer during the training and probationary period.
Receive and transmit radio, computer, and telephone communication of the Sheriff’s Office, dispatch patrol cars; maintain files and other office records.
Receive requests from units and provide follow-up service to units requesting additional information, services, or personnel and maintain awareness of the availability, location, and status of patrol units.
Analyze situations quickly and accurately and take effective action to help assure officer and public safety.
Inquire, interpret, verify, receive, and disseminate information from law enforcement computer networks relating to wanted persons, domestic violence orders of protection, restraining orders, various other civil orders, stolen property, vehicle registrations, etc.
Answer incoming hotline calls from 9-1-1; dispatch patrol cars as necessary; transfer or refer calls to appropriate agency. Maintain awareness of field personnel status and location. Prioritize pending calls-for-service.
Operate various methods of communications and equipment including, but not limited to: Computer-Aided Dispatch (CAD), two-way radio, Teletype, TTY, Emergency Alert System (EAS), Amber Alert, Emergency Notification System (ENS), Washington State Crime Information Center (WACIC), National Crime Information Center (NCIC), National Warning System (NAWAS), and other systems as required for the effective operation of the Communications Center.
Maintain various logs of communication, records, files, and reports as necessary.
Testify in court.
Respond to the Department of Emergency Management situations such as severe weather, hazardous chemical spills, and major disasters or emergencies, as necessary.
May provide dispatcher training either in classroom or dispatch center environments.
Perform variety of clerical duties that require accuracy including typing, database entry, and related duties as required.
Clean and dust equipment as needed.
Performs other related duties as required.
• standard methods and procedures of radio communication
• radio communication equipment and its operation
• modern office practices and procedures including English usage, spelling, grammar, and punctuation
• geography of Spokane county and adjacent areas.
• public safety and local government procedures and operations
• operation of CAD systems, multiple computer programs on multiple computer monitor screens, radio dispatching consoles, and associated equipment
• basic principles and procedures of record keeping
• basic principles and practices used in dealing with the public
• learning to operate emergency dispatch and communications equipment including radio, computers, telephone, and Teletype equipment simultaneously
• type and enter data at 45 WPM with expectation speed will improve to keep up with traffic pursuits/emergency traffic
• ability to accurately input information into computer system including lengthy number/letter combinations
• Windows-based computer operating system along with the use of computer for technical and communication applications
• word processing and/or data entry skills
• communication/interpersonal skills with co-workers, supervisors, and the public sufficient to exchange or convey information and to receive work direction
• get along with others, work as part of a team and accept constructive criticism
• learn standard radio broadcasting and dispatch procedures and rules
• learn, interpret and apply the policies, procedures, laws, codes, and regulations pertaining to assigned programs and functions and FCC regulations regarding transmission and reception of public safety radio traffic.
• learn the geography of Spokane County including primary and secondary highways, streets, roads, lanes, public buildings, landmarks, businesses, medical facilities, etc.
• learn to quickly obtain critical information and prioritize calls.
• work well under pressure, exercise good judgment and make sound decisions in emergency situations
• effectively receive, prioritize, and document input received concurrently from multiple sources under high stress situations and manage priorities
• maintain self-awareness to stressors and find appropriate stress relief
• quickly adjust stress levels and performance levels on a continuous basis
• effectively communicate with and elicit information from upset and irate citizens
• communicate clearly and concisely, both orally and in writing
• think clearly and act quickly and calmly in emergency situations
• make decisions quickly and transmit these to patrol units in the field in a clear manner in emergency situations
• perform work requiring good hearing, good diction and a clear voice
• understand and follow complex oral and written communications
• follow directions, directives, and orders without complete explanation or complete knowledge of the situation
• establish and maintain effective working relationship with subordinates, other personnel, agencies and the public
• maintain confidentiality of sensitive information
Respectful, courteous, and friendly to customers, other County employees, and County leadership. A team player that helps the organization meet its objectives. Takes initiative to meet work objectives. Effectively communicates with customers and other County employees. Gets along with co-workers and managers. Positively represents the County, maintaining the trust County residents have placed in each of us. Demonstrate honest and ethical behaviors. Maintain professionalism at all times, including high stress situations.
Must be a United States citizen who can read and write the English language. Minimum age 21; no felony convictions. Vision correctable to 20/20 in the good eye and 20/30 in the lesser eye. Normal color vision. No uncorrected hearing loss, in either ear, can be greater than:
500 Hz 1000 Hz 2000 Hz 3000 Hz
Better Ear 35 dB 30 dB 30 dB 40 dB
Worst Ear 35 dB 50 dB 50 dB 60 eB
Keyboarding ability of 45 WPM. Valid drivers license at hire and during employment.
• normal dexterity
• ability to physically and mentally multi-task simultaneously
• vision must be correctable to 20/20
• hearing, color vision and spatial perception must be within normal limits
• environmental factors may include enclosed space restriction (physically connected into console), noise, working within close quarters of others, may have limitations on breaks due to situations
• shift work with rotating days off (shifts bid by seniority) may be required to work mandatory overtime and holidays
• may be required to ride with patrol officers to become familiar with patrol procedures and layout of district.