Communications Center Manager- Washoe County Sherriff's Office Reno, Nevada

Non-Sworn Law Enforcement Personnel
Washoe County Sheriff's Office - Reno, Nevada

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Application Deadline:

Salary Information

Entry Level:
$83,699 annual
Top Pay:
$108,784 annual

Job Description


Under administrative direction, this position reports directly to the Governance Board on budgetary, personnel, and strategic issues while managing, directing, and overseeing the day-to-day operations of the Communications Center at the Washoe County Sheriff’s Office; and performs related work as required.

EXPERIENCE AND TRAINING REQUIREMENTS A bachelor’s degree from an accredited college or university in business administration, public administration, or a closely related field AND five years of full-time progressively responsible experience in the management of a Public Safety Answering Point (PSAP) Communications center; OR an equivalent combination of education and experience.


A valid driver’s license is required at time of the appointment and must be maintained for continued employment.

Possession of, or ability to obtain within six months of employment, current certification on the NCIC/CJIS criminal history information systems is required for continued employment.

Possession of, or ability to obtain within one year of employment, current certifications in Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, and quality assurance certification through the International Academy of Emergency Dispatching, and CPR certification at Healthcare provider level is required for continued employment.

EXAMPLES OF DUTIES (The following is used as a partial description and is not restrictive as to duties required.)

Direct, organize, and supervise the functions and activities of the Washoe County Sheriff’s Office Communications Center (Communications Center).

Coordinate between partner agencies to ensure cooperation for their continued usage of the Communications Center.

Develop, monitor, and administer the Communications Center budget to ensure effective and efficient use of resources; ensure all expenditures meet applicable regulations; communicate with the Communications Center boards and committees about the financial aspects of the operations.

Serve as chair of the Operations Committee; support the Governance Board and participate on designated boards including the E911 Committee, 800mhz User Group, and other boards as needed; develop and make presentations; draft policies, procedures and operations manuals pertaining to all functions within the Communications Center; prepare agendas and take minutes; prepare staff reports; and complete special projects as assigned.

Additional Information

The Washoe County Sheriff's Office provides law enforcement services for the unincorporated area of Washoe County. We also are responsible for operating the only adult detention facility for pretrial detainees and sentenced misdemeanants within Washoe County.

The Sheriff's Office is divided into three Bureaus. While each Bureau has a unique function, they impact the operation of the other Bureaus. The Administrative Bureau includes Background Investigations, Community Relations, Training, Fleet Services, Research and Development, Records and Civil Sections, Dispatch, the Forensic Sciences Division and oversight of the Public Safety Training Center.

The Detention Bureau includes the administration of the detention facility, alternative sentencing programs, inmate programs, transportation of inmates to court and medical appointments, court security and commissary services for inmates.

The Operations Bureau includes Patrol, Detectives/ Investigations Unit and Special Operations Divisions.

Job Requirements

  • Age: 0
  • Education: Graduation from an accredited college or university with a Bachelor's degree in Business Administration, Public Administration, or a closely related field
  • Experience: five years of full-time progressively responsible experience in management/administration of a Communication Center or similar type of training institution. Candidates with an equivalent combination of education and experience are encouraged to apply.


Washoe County is seeking a strong leader with executive level management experience. The ideal candidate is someone who is approachable, engaging, and dedicated to a team-oriented environment where sharing of information, ideas, and feedback is encouraged and supported.

A commitment to the Sheriff’s Office vision, mission, and organizational priorities and the ability to strategize, prioritize and execute programs and services will be highly valued.

The selected candidate will possess excellent communication and interpersonal skills and the ability to engender trust and establish highly effective working relationships with assigned staff, employees, elected officials, organizations and the public. The ideal candidate will have demonstrated ability to make effective presentations to a variety of audiences includi elected officials and the general public.

To apply:

Contact Informaton

Julie Paholke

Washoe County Sheriff's Office
911 Parr Blvd
Reno, Nevada 89512-1000
phone: 775-328-6383

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