logo for print

GeoComm's NENA i3 Emergency Call Routing Software Successfully Implemented in Synergem's i3 ESInet


St. Cloud, MN--Two public safety agencies in North Carolina now have one of the nation's first NENA i3-compliant Emergency Services IP networks (ESInets). The North Central North Carolina (NCNC) Next Generation 9-1-1 (NG9-1-1) Regional Compact, consisting of the Winston-Salem Police Department (WSPD) and neighboring Surry County, recently accepted a newly implemented pilot i3 NG9-1-1 system. The system provides NG9-1-1 location based call routing and an updated IP network capable of delivering voice, video, text, and data to Public Safety Answering Points (PSAPs) when available.

The pilot NG9-1-1 system is a collaborative effort between GeoComm, Synergem, RedSky Technologies, and Avaya. The four companies worked together to implement a complete system fulfilling the technical and operational requirements for the NG9-1-1 i3 ESInet. This initial 12 month provisioning phase of the NG9-1-1 project was primarily funded by a $2.4 million grant from the NC 9-1-1 Board to the NCNC NG9-1-1 Compact.

Julia B. Conley, Winston-Salem Police Department IT Manager and fiscal agent for the compact, says of the design, "We are very pleased to have the core NG9-1-1 infrastructure in place and are now in the commissioning phase of the multi-year project. During the next 12 months, we anticipate that all of the TSPs (Telephone Service Providers) in our region will be interconnected to the ESInet and then NG9-1-1 will be ready to go live. At the core of NG9-1-1 is Geographic Information System (GIS) technology and the regional spatial database developed by GeoComm. We are excited about the future benefits to our citizens that NG9-1-1 can deliver with GIS enabled selective call routing and location based multi-media input, such as mobile phone video/images and traffic cameras feeds that can augment PSAP call information for the emergency responders. However, before we can fully utilize the potential of NG9-1-1 information that the ESInet can provide, PSAP enhancements must also be implemented. We want to emphasize that the NG9-1-1 system is not live at this time and WSPD and Surry County PSAPs are not yet capable of accepting video or text messaging from the public."





About GeoComm

Join the discussion

Brand focus

Sponsored content
What IAED protocols are and why you need to adopt them

What IAED protocols are and why you need to adopt them

IAED protocols help calltakers ask the right questions, provide better service and ensure first-responder situational awareness

Copyright © 2017 PoliceOne.com. All rights reserved.