New computer program helps Calif. dispatchers ask all the right questions

The county paid $125,000 to integrate a computer program designed to help better respond to law enforcement-related calls


By Bonnie Eslinger
San Jose Mercury News

SAN MATEO, Calif. — On any given day, San Mateo County emergency dispatchers handle hundreds of phone calls from residents with fire, medical, police and other concerns. The ability of any one call-taker to deftly respond to the myriad of emergencies and get necessary information from an often panicked caller leans heavily on the dispatcher's experience and training.

Now law enforcement dispatchers have a new tool at their disposal -- a computer program that offers a step-by-step sequence of questions developed for several dozen of the most common calls. A similar program is already used by dispatchers handling medical calls.

LexisNexis Copyright © 2013 LexisNexis, a division of Reed Elsevier Inc. All rights reserved.   
Terms and Conditions Privacy Policy

Full story: New computer program helps Calif. dispatchers ask all the right questions

Request product info from top Police Dispatch Equipment companies

Thank You!

= required Error occured while sending data

By submitting your information, you agree to be contacted by the selected vendor(s).
  1. Tags
  2. Communications
  3. Misc. Law Enforcement Topics

Join the discussion

Brand focus

Sponsored content
How Priority Dispatch software reduced call taker anxiety, improved 9-1-1 service in Prince George’s County

How Priority Dispatch software reduced call taker anxiety, improved 9-1-1 service in Prince George’s County

The Prince George’s County (Md.) Public Safety Communications Center deployed ProQA Paramount to decrease call taker anxiety, improve service and tailor its training program

logo for print