Tenn. gears up to use Internet to improve 911 calls

By Don Jacobs,
The Knoxville News-Sentinel

KNOXVILLE, Tenn. — The Internet will change the way you call 911, and Tennessee is poised to be one of the first states to exploit the technology.

Already, thousands of Tennesseans have rejected telephones in favor of computers that offer Voice Over Internet protocol. But that's just the tip of the technological iceberg designated as Next Generation-911.

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