How to buy computer aided dispatch systems and records management systems (eBook)

Download this PoliceOne buying guide to learn key steps for product selection, purchasing and implementation


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Nearly every emergency response begins with a call to 911. Dispatchers use computer-aided dispatch (CAD) systems and records management systems (RMS) – a game-changing duo in the 911 dispatch process – to log these emergency calls and take the appropriate steps to dispatch police to the scene.

CAD systems allow for the capture of critical data related to each call: phone number, address, call type and call-related times, such as call received, dispatch time, unit responses and unit arrivals. The system can also provide recommendations related to stations or responding units as well as access to preplan information. They serve as essential information hubs for dispatchers, police officers and the community alike.

The CAD system is also the point of origin for all types of data that provides demographics, research material and feeds the departmental demand analysis.

A CAD system is a key component that supports emergency dispatch operations. But how do these systems work and what do you need to know about them when considering procuring a system? We’ll explore the functions of CAD systems with RMS throughout this guide.

Included in this guide: 

  • Key considerations before purchasing computer aided dispatch systems and records management systems
  • Questions to ask vendors

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