De-Escalation: What is really is and how to do it
Over 90% of all crisis situations are emotionally driven. This video, by hostage/crisis negotiator Chris Stokes, examines crisis states from a mechanical perspective. By understanding and manipulating the components of a crisis and the variables that influence them, we can return subjects in crisis to a more rational state of mind. With active listening as the primary tool for de-escalation, students are challenged to approach crisis situations with humility, using empathy to understand and de-escalate the subject in crisis.