911
A dispatch supervisor’s review of a new headset and earpiece designed for them
Cloud-native CAD systems provide PSAPs, ECCs, and first responders with cutting-edge innovation
What you may be overlooking when considering a Drone as First Responder program
A discussion of the groundbreaking findings of Carbyne’s “Pulse of 9-1-1 State of the Industry Survey” and the state of the emergency communications profession
Jackson County agreed to supply funding for an “emergency” situation after Kansas City government could not provide it
75% of respondents said the high-stress nature of the job was the major factor in staffing shortages
The legislation is aimed at speeding up the national upgrade to a modern 911 system
Former Hialeah dispatchers say calls are unanswered because the 911 center is severely understaffed
“We see there’s a, there’s like an eight-foot person beside it and another one’s inside, and it has big eyes and it’s looking at us”
Most calls were short, but one lasted more than four minutes: A man begging for dispatchers to send help as he tried to stop his wife and child from bleeding out
Austin sergeants work overtime as call takers in addition to their other duties as department struggles with vacancies
‘I’m hiding in a closet': 911 calls from co-workers, gunman’s mother released in Louisville shooting
“I need your help. He’s never hurt anyone, he’s a good kid,” the gunman’s mother said
Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week
Amid a nationwide staffing shortage, learn how you can support the lifesaving role of public safety dispatchers – the FIRST first responders
More states are adopting statewide NG911 plans and the use of text-to-911 continues to grow
During some shifts, the dispatch center has only had one person assigned to answer 911 calls for the entire city
The Live911 program will allow officers to utilize geo locations to program their patrol area into their vehicle’s computer
The Warren County Communications Center has received six calls generated by iPhones while their users were riding a Kings Island coaster
The system will now stop assigning old incidents the same priority designation as emergencies that are underway when residents reach out for help
Dispatchers have resorted to using pen and paper, while officers must use encrypted radio while on patrol
During her 8-hour shift, Brittany Swetson will hear about a shooter, prowler and alligators — real and imagined
She called repeatedly to harass and “yell obscenities” at officers, according to the complaint and arrest affidavit
Deputies were sent out to the location at a zoo after the disconnected call
“The fries are lukewarm, but they’re not hot,” Antoine Sims told an officer
Austin’s 911 Mental Health Diversion Program is getting the right resources to mental health crises and lowering arrest rates
“What was his intent? To kill as many Richland County deputies as he could,” Sheriff Leon Lott said
One of the three deputies who responded to the call was wounded in the shooting
City council members said the situation is a crisis that demands immediate action
With the Live911 software, deputies are able to respond to calls before they’ve been formally dispatched
Recent statistics show dispatchers routed 25% of the 2,400 mental health calls from January to March 2022 – not the 50% of calls the program promised
Chief says officer shortage has police working overtime “just to handle the bare minimum”
The clerks were hired as part of the department’s unarmed pilot program, which allows trained, unarmed representatives to respond to non-emergent calls
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